1. Introduction
Companion Medical Scribe AI (“Companion Medical Scribe AI,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you interact with our website (https://medicalscribeweb.azurewebsites.net/#/), our proprietary cloud-based documentation platform (the “Platform”), and any other interactions with us. By accessing our Website or using our Platform, you agree to the terms outlined in this Privacy Policy for our Companion Medical Scribe AI services.
2. Data Collected
Contact Information
When you contact us through our Website, email, or other means, we may collect information such as your name, email address, phone number, company name, and job title (“Contact Information”). We use this information to provide requested services, communicate with you, and for direct marketing purposes.
Account Information
To access our Platform, you must create an account by providing an email address and creating a password (“Account Information”). This information is used to authenticate your identity, manage your account, and personalize your experience on the cloud-based platform.
Your Data
Your use of our Platform involves providing data for documentation and transcription purposes, which we use in accordance with our Platform Terms of Use and this Privacy Policy. Companion Medical Scribe AI facilitates cloud-based healthcare documentation, and no software is delivered, installed, or hosted locally.
Automatically Collected Information
We employ Tracking Technologies like cookies, web beacons, and similar tools to automatically collect or receive technical data, including traffic data, usage patterns, device information, and interactions with our Website and Platform. This data helps us enhance functionality, personalize user experiences, and analyze performance.
Third-Party Analytics
We may utilize third-party analytics services to evaluate Website and Platform usage, compile reports, and analyze performance metrics. By using our services, you consent to data processing by these analytics providers.
Third-party Advertising
Information may be shared with approved third parties for ad distribution and optimization purposes. Opt-out options are available for such tracking and information sharing.
3. Users and Acceptance of Terms
This Privacy Policy applies to all users, including Visitors browsing our Website, Customers utilizing our cloud-based Platform, and Authorized Users designated by Customers. By using our Website or Platform, you agree to abide by this Privacy Policy and our Terms of Use.
4. Cloud-Based, Non-Tangible Service Classification
Companion Medical Scribe AI provides cloud-based healthcare documentation services, facilitating real-time medical transcription, coding recommendations, and personalized note generation for healthcare providers. This service is classified as a non-tangible service delivered through a web-based platform. No software is delivered, installed, or hosted locally, and all processes occur remotely through our secure cloud infrastructure.
5. Customization of Services and Tailored Documentation
Companion Medical Scribe AI offers a cloud-based documentation platform that is fully customizable to meet the unique needs of each healthcare provider. Using tools such as Dot Phrases and Smart Buttons, healthcare providers can personalize their notes to match their specific workflows and preferences. This tailored approach ensures that no two instances of the service are identical, providing a personalized experience for every provider.
The ability to tailor documentation, with features like Dot Phrases, supports a seamless integration of Companion Medical Scribe AI into the daily practice of healthcare professionals, enhancing efficiency and accuracy. This customization reinforces that Companion Medical Scribe AI operates as a service and not as a static software product.
6. Use and Sharing of Information
We use your information to:
- Provide and improve our cloud-based healthcare documentation Platform, including customized services.
- Communicate with you about our services and related offerings.
- Analyze usage data to enhance performance and user experience.
- Fulfill requests for information, marketing, and advertising.
- Protect against fraud and ensure the security of our systems and users.
- Comply with legal obligations and facilitate corporate events.
We may share information with trusted third parties for operational support, analytics, marketing, and legal compliance. Additionally, aggregated, anonymized data may be disclosed for lawful purposes.
7. Accessing and Modifying Information
You can update your information or communication preferences by contacting us or accessing your account settings. We strive to process requests promptly, but some information may remain in our records for legal or operational purposes.
8. Cookie Management
Most web browsers allow you to manage cookies preferences. However, disabling cookies may impact Website and Platform functionality. Visit www.allaboutcookies.org for detailed information on managing and deleting cookies.
9. Data Security
We employ industry-standard security measures to safeguard your information from unauthorized access, misuse, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.
10. External Links
11. Children’s Privacy
We do not knowingly collect personal information from children under 18. Parents or guardians should monitor their children’s online activities and contact us to remove any inadvertently collected information.
12. International Users
Information collected may be transferred to, processed, and stored in countries with differing privacy laws. By using our services, you consent to such transfers.
13. Updates to Privacy Policy
This Privacy Policy may be updated periodically, with changes posted on our Website and Platform. Your continued use constitutes acceptance of any revisions. Review this Policy regularly for updates.
14. Contact Us
For questions or privacy concerns, contact us at:
- Email: support@companionscribeai.com
Your privacy matters to us. Thank you for trusting Companion Medical Scribe AI with your information.